Frequently Asked Questions
Everything you need to know about your Gozney oven and order.
What is the standard shipping timeframe for Gozney ovens?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, though larger ovens arriving via freight may require a scheduled delivery window.
Can I use my Gozney oven indoors?
The Roccbox and Dome are designed primarily for outdoor use. Some models can be used in ventilated professional kitchens, but you must consult your local building codes and the specific product manual regarding indoor installation and ventilation requirements.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Does my Gozney oven come with a warranty?
Yes, all Gozney ovens come with a 1-year standard warranty. This can be extended to a 5-year limited warranty if you register your product on our website within 60 days of purchase.
What fuel types can I use?
Fuel compatibility depends on the model. The Roccbox is a dual-fuel oven (gas or wood), while the Dome is available in wood-only or multi-fuel versions. Always use kiln-dried hardwood for the best performance.
How do I clean the stone floor of my oven?
The best way to clean the stone is through 'pyrolysis'—simply run the oven at its highest temperature for 30 minutes to burn off food residue, then brush away the ash once the oven has completely cooled.